Refund

Refund Policy

At DutyBeautyDuty, we strive to provide high-quality products and exceptional customer service. Please read our refund policy carefully before making a purchase. By making a purchase with us, you agree to the terms outlined below.

1. No Refunds After Shipment Once an order has been shipped, we do not offer refunds or cancellations. If you wish to make changes to your order, please contact us immediately before the item is shipped. After shipment, no refunds will be issued under any circumstances.

2. Order Cancellation Before Shipment If you wish to cancel or modify your order before it is shipped, please contact us. We will do our best to accommodate your request, but we cannot guarantee cancellations or changes once your order has been processed or shipped.

3. Damaged or Defective Items If you receive a damaged or defective item, please contact us. We will review the issue and work with you to resolve it by either replacing the item or issuing a store credit, as applicable.

Please provide the following when reporting a damaged or defective item:

• Order number
• Description of the issue
• Photos of the damaged or defective item (if applicable)

4. Exchanges We do not offer refunds, but we may offer exchanges on items that are defective or damaged upon arrival. Please contact us.

5. Shipping Fees Shipping fees are non-refundable. If you return an item or request an exchange, you will be responsible for the shipping costs.

6. How to Contact Us For any refund, exchange, or cancellation inquiries, please contact our customer support team at:

Live Chat